ExpressVPN is a provider which is operating from the British Virgin Islands and is able to impress with its high technical standard and outstanding customer service. The VPN offer of ExpressVPN consists of only one VPN rate, which includes all services and is available with different running times. The customer can choose between a monthly, half-yearly and annual settlement. An unconditional 30-day money-back guarantee applies to all terms of the contract.
In which countries does the VPN provider have a server?
The company currently operates over 1500 servers in 94 different countries.
The provider’s servers are located in: India, Norway, South Korea, the Philippines, Russia, Brazil, Switzerland, Thailand, Finland, Great Britain, Poland, Venezuela, Uzbekistan, Romania, Iceland, Serbia, Denmark, Chile, Algeria, Belgium, USA, Singapore, Luxembourg, Latvia, Slovenia, Costa Rica, Guatemala, Uruguay, Azerbaijan, Czech Republic, Australia, Germany, Panama.
There is no limitation on the number of changes between servers – users can switch between servers as often as they like. Also p2p/filesharing is allowed on the servers.
Does the provider store log files?
ExpressVPN does not store any information about its customers’ Internet activities. There are also no longer any so-called connection logs: The provider used to store the user’s original IP address, the selected server, the generated data volume and the time of connection establishment and disconnection. However, ExpressVPN has switched to a “No Logs” policy for some time now. ExpressVPN does not pass on data of its customers to third parties.
ExpressVPN is not an American provider and therefore not bound by US law: If a court order has been issued by an appropriate American authority, ExpressVPN cannot be forced to disclose such information. The company is located on the British Virgin Islans (BVI).
Payment options at Expressvpn.com
Unfortunately, the provider only accepts payments via credit card (Visa, Master, American Express, Discover) and Paypal. This means that no anonymous payment method is available.
How fast is the maximum connection speed?
High connection speeds are of great importance to the provider. Accordingly, ExpressVPN does not limit the speed. As a user, it is important to keep in mind that factors other than the provider itself can affect the connection speed.
For example, the spatial distance between server and user plays an important role: The greater the distance, the slower the connection. But also the bandwidth of your own internet connection has a significant influence on the speed of the VPN connection.
Is there a download limit?
No, ExpressVPN does not have such a limit. All customers can generate as much data volume as they want. Also p2p/filesharing is allowed with this provider.
Which protocols are used to encrypt ExpressVPN?
ExpressVPN offers the VPN protocols OpenVPN (UDP or TCP), L2TP/IPSec, SSTP and PPTP. For most users, OpenVPN via UDP is probably the best solution – this is also selected by default. The provider uses a 128bit or 156bit key for encryption.
For which operating systems are there clients at Expressvpn. com?
It is compatible with all current systems: Windows, Mac, Linux, Android and iOS are supported by the software. Since 2017 there is also a browser extension for Firefox and Chrome.
Is there a money-back guarantee or a free trial account?
Yes, ExpressVPN comes with a 30-day money back guarantee. The registration for a VPN account does not entail any risk: In case of dissatisfaction with the service, the provider will refund the costs in full. A free trial version of the service is not available for Express VPN.
Customer service for further questions
ExpressVPN offers excellent customer service via email and live chat. The employees are available 24 hours a day, seven days a week for all questions and problems. In live chat you get an extremely competent answer within a few minutes – but also e-mails are answered extremely fast.
There is also a telephone number on the website. However, you can’t talk directly to an employee here, but only leave his or her e-mail address, which you can use to contact the support team. For communication with the employees, English language skills are required.
The website Expressvpn. com also exists only in English: It is visually very appealing and elaborately designed, but unfortunately it is a bit confusing. You have to search for a lot of important information a little longer until you find the right subpage.